Refund Policy
Refund Policy for Khatushyamchalisa.com
At Khatushyamchalisa.com, your satisfaction is our top priority. We are committed to delivering a seamless and enjoyable shopping experience. If you encounter any issues with your order, our refund and return policy ensures a hassle-free resolution.
We accept returns and provide replacements under the following conditions:
Eligible Return Scenarios
- Incorrect Product Received:
If the product delivered to you does not match your order. (Unboxing video required.) - Manufacturing Defects:
In case the product you received has a manufacturing defect. (Video required.) - Damaged During Transit:
If the product arrives damaged. (Unboxing video required.)
Return and Cancellation Process
A) Order Cancellation
You can cancel your order within 12 hours of placing it by contacting us at support@khatushyamchalisa.com.
- Orders for categories like Cakes & Flowers with same-day or fixed-time delivery cannot be canceled once dispatched.
- If the order has already been dispatched, cancellation is not allowed. However, you may cancel the order after dispatch, and the shipping charges will be deducted as per the following rates:
Domestic Shipping (India):
- Rs. 75/- for 0-500 gm
- Rs. 150/- for 500-999 gm
- Rs. 250/- for 1Kg-2Kg
- Rs. 250 + Rs. 125 per additional kg for packages over 2kg
International Shipping:
Only the product cost will be refunded after deducting shipping charges.
B) In-Transit Damages or Breakages
If your product is damaged during transit, please share an unboxing video with us within 12 hours of delivery at support@khatushyamchalisa.com, and we will take prompt action to resolve the issue.
C) Wrong Product Received
If the product received is different from what you ordered:
- Share an unboxing video with us.
- Contact us via chat support or email at support@khatushyamchalisa.com.
- Return the unused product in its original packaging within 24 hours for a refund or exchange.
Our team will assist with the return pickup process.
Refund Policy for Other Returns
If your return does not fall under the above scenarios, we will refund the product cost after deducting shipping charges:
Domestic Shipping (India):
- Rs. 75/- for 0-500 gm
- Rs. 150/- for 500-999 gm
- Rs. 250/- for 1Kg-2Kg
- Rs. 250 + Rs. 125 per additional kg for packages over 2kg
International Shipping:
Only the product cost will be refunded after deducting shipping charges.
Refund Timeline
Once the return is successfully processed, the refund will be initiated and should reflect in your account within 7 to 10 working days, depending on your bank.
- Refunds are initiated after the product is received in good condition at our warehouse.
- If there are any discrepancies in the refund process, we may request a screenshot of your bank statement for verification.
For further assistance, feel free to contact us at support@khatushyamchalisa.com.
We appreciate your trust in Khatushyamchalisa.com and strive to make your experience positive and fulfilling.